Make every visit a good one with practical support when visiting anyone living in a care setting by joining our Friends & Family scheme.


Join our Family & Friends Group for just £10 to access a dedicated area on our website offering Things To Do, discounts on products on our Shop and a Forum for chatting to others in the same boat.

What you get:

  • Access to dedictated Friends & Family area on our website offering ideas and things to do.
  • Dedicated forum
  • Connect with other families
  • Online shop discounts
  • Free helpline

The Family & Friends Facebook group will connect you with others who share your interest in activity provision and meaningful engagement.

Visiting a relative or friend in a care setting is likely to be a new and different experience for you. We hope we can help to make your visits enjoyable for all concerned.

Our expertise lies in supporting you to know how to make visiting a loved one a great experience for you and them. Your relationship may change, hopefully for the better, particularly if you have all been coping with living with dementia for a while.

So, what might be different if you have been a carer?  Well, you are now faced with some quality time together that is not overshadowed by routine care needs or activities of daily life. Some find it difficult at first as it is quite a challenge to just sit and talk for a couple of hours especially if communication is problematic. Our website for Family & Friends has lots of ideas and suggestions for Things To Do when you visit. If you are a friend or occasional family visitor you might need to be prepared to jog the memory of the person you are visiting. Taking along a photo or small piece of memorabilia that links to your relationship or past times spent together will get you talking and might get the visit off to a good start.

The following list of Do’s and Don’ts offers some simple guidance
explained in more depth in the Family & Friends members section :

    Do try and choose a time of day that suits the person you are visiting

Don’t arrive at mealtimes unless you have been invited to join in with that meal
or are happy to sit and wait for the meal to end

Do sign in and out as this forms the fire register for the care setting

Don’t be impatient if it takes a while for staff to answer the front door at busy
times of day

Do think about what you might talk about, take something with you that might
stimulate conversation

Don’t be dismayed if this tactic doesn’t always work. Try again another day

Do be aware that older age often leads to poor hearing and limited sight.

Don’t shout but do speak clearly and ensure the person can easily see your face

Do check what activity might be on offer and join in the session with your loved one
if that works for them

Don’t assume that you would not be welcome to join in an activity Ask the person
running the session how you can help

Do share information about the person that might help the staff know them better.
Some care settings will invite you to complete Life Story books too.

Don’t be afraid to ask to use the resources that the care home has during your visit.
Sharing a jigsaw puzzle can be easier than just trying to chat.